General Privacy Statement
NSW Trains is committed to protecting the privacy rights of customers, clients, staff and members of the public.
NSW Trains will manage personal and health information in accordance with the Privacy and Personal Information Protection Act 1998 (NSW) (PPIPA) and Health Records and Information Privacy Act 2002 (NSW) (HRIPA). PPIPA and HRIPA describe the responsibilities of public sector agencies in respect of the collection, retention, security, access, amendment, use and disclosure of personal and health information.
Transport Privacy Policy
Transport is committed to protecting the privacy of our customers, staff and members of the public as outlined in the Transport Privacy Policy (pdf 182KB).
Privacy Management Plan
NSW Trains is required by PPIPA to prepare and implement a Privacy Management Plan (pdf 3.1MB).
The Privacy Management Plan is a strategic planning document in which we describe the measures we propose to take to ensure compliance with PPIPA and HRIPA.
Please visit the Transport for NSW website for:
- Access to and alteration of personal and health information
- Making a privacy complaint
Who can I contact for more information
If you have a general privacy enquiry or complaint regarding NSW Trains, please contact:
Post: The Privacy Officer
NSW Trains
PO Box K349
Haymarket NSW 1238
Phone: 02 8575 0960
Email: privacy.nswt@transport.nsw.gov.au